Frequently asked questions
WHAT ARE CYMBALS MADE OF ?
CYMBALS ARE A SPUN ALLOY OF THE FOLLOWING METALS:
GOLD
COPPER
BRASS
BRONZE
THERE ARE DIFFERENT MIXTURES OF THESE IN EACH CYMBAL
CREATING THE DIFFERENT COLOR TONES IN EACH PIECE OF JEWELRY
HOW DO I CLEAN MY JEWELRY ?
WE HAVE POLISHED EACH PIECE
AND COATED THEM WITH A LACQUER .
BUT , LIKE PEOPLE ,
ALL CYMBALS ARE MADE DIFFERENT -
SOME HAVE MORE COPPER OR BRASS IN THEM
AND MAY OXIDIZE SLIGHTLY OVER TIME .
IT IS BEST TO KEEP THEM AS DRY
AS POSSIBLE -
FREE FROM WATER OR SWEAT
EXPOSURE .
TO KEEP THE MATTE FINISH WE LOVE,
WE RECOMMEND
APPLYING BAR KEEPERS FRIEND
WITH A TOOTHBRUSH ..
DRY IMMEDIATELY ,
WIPE WITH ALCOHOL IF NEEDED .
PLEASE DO NOT APPLY ANY KIND OF CHEMICAL
TO PIECES WITH SEMI-PRECIOUS STONES ON THEM !
HOW DO I DONATE A CYMBAL ?
PLEASE CONTACT US FOR OUR MAILING ADDRESS.
SIGN THE BELL WITH A SHARPIE
BEFORE DONATING,
SO WE CAN KEEP TRACK OF YOUR METAL,
AND SEND US AN EMAIL
LETTING US KNOW YOU DROPPED IT OFF/MAILED IT.
WHAT DO I RECEIVE FOR MY DONATION ?
1 CYMBAL = 50% OFF 1 PIECE
FROM YOUR METAL
PLEASE CHOOSE FROM OUR
NECKLINE
EARLINE
UNISEX
ONLY
EXCLUDES ARMLINE BECAUSE
NOT ALL CYMBALS ARE CONDUSIVE
TO BENDING INTO RINGS+CUFFS
IF YOU WOULD LIKE MORE THAN
ONE ITEM MADE FOR YOURSELF,
OR AS GIFTS FOR FAMILY/FRIENDS,
WE OFFER A 35% DISCOUNT
ON ALL ADDITIONAL PURCHASES MADE WITH YOUR DONATION.
.. BE SURE TO PRINT YOUR NAME
ON ALL OF YOUR CYMBALS.
PLEASE TRY TO PLACE ADDITIONAL ORDERS
WITHIN
3 MONTHS OF YOUR DONATION.
SHIPPING IS COMPLIMENTARY ON DONATION ORDERS
WHERE CAN YOUR ACCESSORIES BE PURCHASED ?
- ALWAYS ON OUR WEBSITE
- ONE OF A KIND PIECES ARE POSTED ON
INSTAGRAM + MAY BE PURCHASED VIA COMMENTING + DM
AN INVOICE WILL BE MAILED TO YOUR EMAIL, PAYABLE ONLINE
- ZELE NOLA , 2841 MAGAZINE ST. NEW ORLEANS LA
- PRESERVATION HALL , NEW ORLEANS LA
- HOUSE OF BLUES RETAIL LOCATIONS :
CHICAGO
LAS VEGA
NEW ORLEANS
ORLANDO
- SUBPOP RETAIL STORE , SEATTLE INTERNATIONAL AIRPORT
- CHICAGO SYMPHONY ORCHESTRA GIFT SHOP , CHICAGO IL
WHAT IS THE SIGNATURE LINE ?
OUR SIGNATURE LINE CONSISTS OF CYMBALS
PLAYED BY FAMOUS DRUMMERS ...
WE COLLECT THESE FROM ANY + EVERYWHERE ,
FROM ANY + ALL GENRES OF MUSIC !
WE DONATE 50% OF PROCEEDS
TO THE DRUMMERS'
CHARITY OF CHOICE,
WHEN YOU BUY A PIECE FROM THEIR METAL.
THESE ARE LIMITED EDITION,
AND ARE ALWAYS CHANGING DEPENDING ON OUR SUPPLY.
PLEASE CHECK OUT OUR
SIGNATURE LINE PAGE FREQUENTLY
AND
JOIN OUR KREWE FOR UPDATES.
DO YOU OFFER WHOLESALE / DISCOUNTED PRICING ?
YES !
PLEASE
CONTACT US
WITH THE DETAILS OF YOUR SITUATION ,
AS EVERY REQUEST
IS A TAILOR MADE DEAL ,
DUE TO THE VARIETY OF DESIGN IDEAS !
WE WHOLESALE TO BOUTIQUES,
TOURING BANDS,
VIP COMPANIES,
ETC.
BANDS / MANAGEMENT COMPANIES
PLEASE CHECK OUT OUR
MERCH PAGE .
WE ALSO OFFER A
10% DISCOUNT ON ORDERS EXCEEDING
8 PIECES,
SUCH AS FOR BRIDAL PARTIES,
SHOWERS,
ETC.
WE ALSO OFFER CUSTOM PACKAGING
( ADD YOUR LOGO HERE )
ON BULK ORDERS
FOR AN ADDITIONAL COST ..
JUST ASK !
OUR BULK PRICING STARTS AT 100 PIECES
WHAT IS YOUR RETURN POLICY ?
WE DO NOT ACCEPT RETURNS
UNLESS WE HAVE
MADE A MISTAKE ON YOUR ORDER.
EVERY PIECE IS MADE UPON ORDERING
JUST FOR YOU !
IF YOU ARE COMPLETELY UNHAPPY WITH YOUR PURCHASE
PLEASE CONTACT US
TO START A DIALOGUE ABOUT A
POSSIBLE EXCHANGE
FOR AN ITEM OF EQUAL OR LESSER VALUE.
WHAT ARE YOUR SHIPPING PROCEDURES ?
SHIPPING POLICIES :
PIECES ARE HANDMADE UPON ORDERING.
PLEASE ALLOW UP TO 7 BUSINESS DAYS
FOR ORDERS TO BE
MADE AND SHIPPED
YOU WILL RECEIVE AN EMAIL
WITH YOUR TRACKING INFO
WHEN ORDER IS SHIPPED
WE SHIP
USPS FIRST CLASS :
2-5 BUSINESSS DAYS ( DOMESTIC ORDERS )
$3 LOCAL LOUISIANA
$5 USA DOMESTIC
CANADA +INTERNATIONAL ORDERS
WILL BE DETERMINED VIA USPS CALCULATOR
UPON CHECK OUT
WHOLESALE ORDERS :
PLEASE CONTACT US TO PLACE ORDER
WE WILL EMAIL INVOICE
INCLUDING SHIPPING COSTS
PREP TIME VARIES
DEPENDING ON SIZE OF ORDER
WHAT IS SLJ EN CONCERT ?
WE KNOW YOU LOVE LIVE MUSIC
WE KNOW YOU LOVE JEWELS
ADD THESE TOGETHER TO SAVE MONEY :
1. GO SEE LIVE MUSIC
2. WEAR YOUR SLJ
3. POST A PIC OF YOU IN YOUR JEWELS AT THE SHOW
4. TAG US: #SLJENCONCERT
5. EMAIL PIC TO VIP@SECONDLINEJEWELS.COM
6. RECEIVE $10 COUPON CODE
SUPER. STYLISH. SAVINGS.
HOW DO I ORDER MERCH ?
WE OFFER BULK PRICING
ON 100+ PIECE ORDERS
PLEASE SEE OUR
MERCH PAGE
FOR MORE DETAILS
+
CONTACT US
TO START THE PROCESS
HOW DO I EARN POINTS ?
TO EARN POINTS
YOU MUST JOIN OUR KREWE
BY CREATING A LOG IN / PASSWORD
WAYS TO EARN POINTS :
INSTAGRAM FOLLOW = 100 PTS
FB FOLLOW = 100 PTS
FB SHARE = 300 PTS
CELEBRATE BDAY = 500 PTS
EVERY $1 SPENT ONLINE = 5 PTS
HOW DO I REDEEM POINTS ?
ONCE YOU START EARNING POINTS
YOU WILL HAVE THE OPTION TO REDEEM
YOUR POINTS ON PURCHASES OVER $55
WITH A COPY + PASTE CODE
