FAQ 

Frequently asked questions

WHAT ARE CYMBALS MADE OF ?


CYMBALS ARE A SPUN ALLOY OF THE FOLLOWING METALS: GOLD COPPER BRASS BRONZE THERE ARE DIFFERENT MIXTURES OF THESE IN EACH CYMBAL CREATING THE DIFFERENT COLOR TONES IN EACH PIECE OF JEWELRY




HOW DO I CLEAN MY JEWELRY ?


WE HAVE POLISHED EACH PIECE AND COATED THEM WITH A LACQUER . BUT , LIKE PEOPLE , ALL CYMBALS ARE MADE DIFFERENT - SOME HAVE MORE COPPER OR BRASS IN THEM AND MAY OXIDIZE SLIGHTLY OVER TIME . IT IS BEST TO KEEP THEM AS DRY AS POSSIBLE - FREE FROM WATER OR SWEAT EXPOSURE . TO KEEP THE MATTE FINISH WE LOVE, WE RECOMMEND APPLYING BAR KEEPERS FRIEND WITH A TOOTHBRUSH .. DRY IMMEDIATELY , WIPE WITH ALCOHOL IF NEEDED . PLEASE DO NOT APPLY ANY KIND OF CHEMICAL TO PIECES WITH SEMI-PRECIOUS STONES ON THEM !




HOW DO I DONATE A CYMBAL ?


OUR MAILING ADDRESS IS : S L J P.O. BOX 591 BROUSSARD , LA . 70518 SIGN THE BELL WITH A SHARPIE BEFORE DONATING, SO WE CAN KEEP TRACK OF YOUR METAL, AND SEND US AN EMAIL LETTING US KNOW YOU DROPPED IT OFF/MAILED IT. WE POP UP ON FRENCHMEN ST. IN NEW ORLEANS , AT THE PALACE ART MARKET MOST FRI - SUN NIGHTS , AND WELCOME ANY CYMBAL DROP OFFS THERE .




WHAT DO I RECEIVE FOR MY DONATION ?


1 CYMBAL = 50% OFF 1 PIECE FROM YOUR METAL PLEASE CHOOSE FROM OUR NECKLINE EARLINE UNISEX ONLY EXCLUDES ARMLINE BECAUSE NOT ALL CYMBALS ARE CONDUSIVE TO BENDING INTO RINGS+CUFFS IF YOU WOULD LIKE MORE THAN ONE ITEM MADE FOR YOURSELF, OR AS GIFTS FOR FAMILY/FRIENDS, WE OFFER A 35% DISCOUNT ON ALL ADDITIONAL PURCHASES MADE WITH YOUR DONATION. .. BE SURE TO PRINT YOUR NAME ON ALL OF YOUR CYMBALS. PLEASE TRY TO PLACE ADDITIONAL ORDERS WITHIN 3 MONTHS OF YOUR DONATION. SHIPPING IS COMPLIMENTARY ON DONATION ORDERS




WHERE CAN YOUR ACCESSORIES BE PURCHASED ?


- ALWAYS ON OUR WEBSITE - ONE OF A KIND PIECES ARE POSTED ON INSTAGRAM + MAY BE PURCHASED VIA COMMENTING + DM AN INVOICE WILL BE MAILED TO YOUR EMAIL, PAYABLE ONLINE - HOUSE OF BLUES RETAIL LOCATIONS : CHICAGO LAS VEGA NEW ORLEANS ORLANDO - PRESERVATION HALL , NEW ORLEANS LA - SUBPOP RETAIL STORE , SEATTLE INTERNATIONAL AIRPORT - CHICAGO SYMPHONY ORCHESTRA GIFT SHOP , CHICAGO IL - MOST FRI - SUN NIGHTS WE POP UP AT PALACE ART MARKET ON FRENCHMEN STREET , NEW ORLEANS TEMPORARILY CLOSED DUE TO COVID - 19




WHAT IS THE SIGNATURE LINE ?


OUR SIGNATURE LINE CONSISTS OF CYMBALS PLAYED BY FAMOUS DRUMMERS ... WE COLLECT THESE FROM ANY + EVERYWHERE , FROM ANY + ALL GENRES OF MUSIC ! WE DONATE 50% OF PROCEEDS TO THE DRUMMERS' CHARITY OF CHOICE, WHEN YOU BUY A PIECE FROM THEIR METAL. THESE ARE LIMITED EDITION, AND ARE ALWAYS CHANGING DEPENDING ON OUR SUPPLY. PLEASE CHECK OUT OUR SIGNATURE LINE PAGE FREQUENTLY AND JOIN OUR KREWE FOR UPDATES.




DO YOU OFFER WHOLESALE / DISCOUNTED PRICING ?


YES ! PLEASE CONTACT US WITH THE DETAILS OF YOUR SITUATION , AS EVERY REQUEST IS A TAILOR MADE DEAL , DUE TO THE VARIETY OF DESIGN IDEAS ! WE WHOLESALE TO BOUTIQUES, TOURING BANDS, VIP COMPANIES, ETC. BANDS / MANAGEMENT COMPANIES PLEASE CHECK OUT OUR MERCH PAGE . WE ALSO OFFER A 10% DISCOUNT ON ORDERS EXCEEDING 8 PIECES, SUCH AS FOR BRIDAL PARTIES, SHOWERS, ETC. WE ALSO OFFER CUSTOM PACKAGING ( ADD YOUR LOGO HERE ) ON BULK ORDERS FOR AN ADDITIONAL COST .. JUST ASK ! OUR BULK PRICING STARTS AT 100 PIECES




WHAT IS YOUR RETURN POLICY ?


WE DO NOT ACCEPT RETURNS UNLESS WE HAVE MADE A MISTAKE ON YOUR ORDER. EVERY PIECE IS MADE UPON ORDERING JUST FOR YOU ! IF YOU ARE COMPLETELY UNHAPPY WITH YOUR PURCHASE PLEASE CONTACT US TO START A DIALOGUE ABOUT A POSSIBLE EXCHANGE FOR AN ITEM OF EQUAL OR LESSER VALUE.




WHAT ARE YOUR SHIPPING PROCEDURES ?


SHIPPING POLICIES : PIECES ARE HANDMADE UPON ORDERING. PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR ORDERS TO BE MADE AND SHIPPED YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFO WHEN ORDER IS SHIPPED WE SHIP USPS FIRST CLASS : 2-5 BUSINESSS DAYS ( DOMESTIC ORDERS ) $3 LOCAL LOUISIANA $5 USA DOMESTIC CANADA +INTERNATIONAL ORDERS WILL BE DETERMINED VIA USPS CALCULATOR UPON CHECK OUT WHOLESALE ORDERS : PLEASE CONTACT US TO PLACE ORDER WE WILL EMAIL INVOICE INCLUDING SHIPPING COSTS PREP TIME VARIES DEPENDING ON SIZE OF ORDER




WHAT IS SLJ EN CONCERT ?


WE KNOW YOU LOVE LIVE MUSIC WE KNOW YOU LOVE JEWELS ADD THESE TOGETHER TO SAVE MONEY : 1. GO SEE LIVE MUSIC 2. WEAR YOUR SLJ 3. POST A PIC OF YOU IN YOUR JEWELS AT THE SHOW 4. TAG US: #SLJENCONCERT 5. EMAIL PIC TO VIP@SECONDLINEJEWELS.COM 6. RECEIVE $10 COUPON CODE SUPER. STYLISH. SAVINGS.




HOW DO I ORDER MERCH ?


WE OFFER BULK PRICING ON 100+ PIECE ORDERS PLEASE SEE OUR MERCH PAGE FOR MORE DETAILS + CONTACT US TO START THE PROCESS




HOW DO I EARN POINTS ?


TO EARN POINTS YOU MUST JOIN OUR KREWE BY CREATING A LOG IN / PASSWORD WAYS TO EARN POINTS : INSTAGRAM FOLLOW = 100 PTS FB FOLLOW = 100 PTS FB SHARE = 300 PTS CELEBRATE BDAY = 500 PTS EVERY $1 SPENT ONLINE = 5 PTS




HOW DO I REDEEM POINTS ?


ONCE YOU START EARNING POINTS YOU WILL HAVE THE OPTION TO REDEEM YOUR POINTS ON PURCHASES OVER $55 WITH A COPY + PASTE CODE





 PLEASE KEEP IN MIND: 

THESE ACCESSORIES HAVE BEEN BEAT UP BY STICKS,

AND SOMEHOW MANAGED TO BECOME ORNAMENTS OF BADASSERY . .

SO IF YOU RECEIVE A PIECE WITH ANY EVIDENCE OF ITS PAST LIFE,

WE ASK THAT YOU FEEL PROUD + LOVE IT HARDER  -

IF THIS IS VERY HARD TO DO, PLEASE FEEL FREE TO CONTACT US

                                                                                                        VIP@SECONDLINEJEWELS.COM

FREE DOMESTIC SHIPPING ON ORDERS OVER $100

CONTACT US FOR INTERNATIONAL SHIPPING COST

MUSIC TO YOUR EYES                      

VIP@SECONDLINEJEWELS . COM

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